![]() Force quit by navigating to the app menu at the top and then selecting Quit.Right click MyHarmony.exe and select End Process Tree.Click the Processes tab, located at the top of the Task Manager.Press Ctrl+Alt+Del on your keyboard and select Start Task Manager.If the Harmony desktop software doesn't launch or gets stuck on the loading screen, force quit and re‑launch it. The software gets stuck and I can't close it You'll see the MyHarmony desktop software in the list of installed applications on the right panel. Select Applications from the left panel.Open a finder window by clicking Finder from the dock.Alternatively, you can access the MyHarmony desktop software from the desktop in Desktop Mode. On Windows 8/8.1, you can access the MyHarmony desktop software by navigating to Apps view.You can access the MyHarmony desktop software through the shortcut on your Desktop.I'm having trouble finding the software after it's installed Right click on the Harmony desktop software installation package and select Run as administrator. The Harmony desktop software requires that you be connected to the internet both during installation and usage, and that you have administrator privileges on your computer during the installation. I'm having trouble installing Harmony software If you are still having problem downloading the MyHarmony desktop software, check out more detailed troubleshooting information for your respective browser: Windows users may download a zip file of our MyHarmony desktop software, unzip then right click on MyHarmonyLauncher and select Run as administrator. Check your internet connection and try again. There was an unknown problem during the download. For more information on resetting your password, please see: How to reset your password.Your User ID will be displayed and you will be prompted to answer a few additional security questions in order to reset your password. If you created your Harmony account through Logitech Remote Software 7.x, and have forgotten either your User ID or Password, simply connect your remote to your computer using the USB cable and click I forgot my password on the login screen.You will be prompted to answer a few security questions in order to reset your password. If you have forgotten the email used to create your account or password you used, click Forgot Email ID or Password? on the login screen.For more information, please see: Upgrading to MyHarmony You can create a new account using MyHarmony and copy the settings from the Logitech Harmony Remote Software account, but you cannot access the older account directly. But as the text above says, it's only for the listed models that do not use a hub.These remotes are supported by both the MyHarmony desktop software (recommended) and Logitech Harmony Remote Software 7.x however, any accounts originally set up using Logitech Harmony Remote Software 7.x cannot be accessed using the MyHarmony desktop software. ![]() This will download 64 bit software for a Harmony controller. A popup will appear with a DOWNLOAD HARMONY button. Click on the image at the lower right (Using Harmony without a hub?). The link in the previous paragraph takes you here. Harmony Desktop will only support remotes that do not have a hub including Harmony 200, 300, 350, 650, 665, Touch, Ultimate One, and 950. If you have a remote that doesn't use a hub on MyHarmony, our new 64-bit app for Catalina, Harmony Desktop, is available for download. Took a while to dig up a page where they mention support for Catalina. For more information, see Apple's announcement regarding their transition to 64-bit technology. With the release of macOS 10.15 Catalina, 32-bit apps such as MyHarmony will no longer launch and instead display an error message. If you have a remote that doesn't use a hub, you many download the latest software using the links provided on this page. You can also continue to use MyHarmony on a computer running Windows or macOS 10.14 or lower. If you’re using a hub-based remote, you will need to use the Harmony App on your iOS or Android device. I just checked Logitech's page and this is their current support:Īs of macOS 10.15 Catalina, 32-bit software such as MyHarmony and Logitech Harmony Remote Software will no longer run and will require an update for it to work. ![]()
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